Terms of Trade
Ma’Keto Kitchen Ltd and Trademarks Moderna Superfoods, Chocolada, Moderna Cakery branded products are for personal use only and are not supplied for the purpose of reselling. If you wish to offer the products we sell through your own business, we encourage you to contact us to become a wholesale client. Please note conditions and minimum order sizes will apply.
Our cut off time for all online orders is Wednesday 6am for all deliveries dispatched on Thursday and delivered on Friday. For special delivery or product that is not online, please contact us. For slices, delivery is ONLY North Island and no rural (as product is chilled), and for all other products nationwide and rural delivery available. If your order is urgent, please contact us for assistance. For wholesale accounts delivery is within 2 working days.
All orders are sent major via NZ Post and if you have additional delivery instructions, please indicate this in the message box in the shopping cart. Please provide your physical address for shipping as we cannot deliver to PO boxes. In general, delivery to your door will be on Friday for all customers. Deliveries to rural delivery
addresses will usually take one day longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays. Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched, we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact
the courier company directly to discuss your options.
Orders over $199.00 will be sent freight-free nationwide. For orders under $199.00 a shipping charge of $7.5 will apply for the North Island & $12.50 for the South Island, plus $4.5 for rural.
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from us. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution. We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation. Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We
will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received. We
will not take responsibility if slices are ordered for rural address or not stored into fridge once opened the package.
All prices are in NZ dollars and include GST. If you are interested in wholesale pricing for larger volumes than those listed on the site, please contact us for further information.
By accepting our terms of trade, you agree to receive occasional email communications from us, you can opt out of this at any time by selecting unsubscribe at the bottom of the email.